Frequently Asked Questions
Everything you need to know about our luxury beauty products, shipping, and returns.
Are Hourglass products cruelty-free?
Yes, Hourglass is a proud cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a full refund.
How can I find the right shade for my skin tone?
We offer a virtual shade finder tool on our product pages. Additionally, you can upload a photo for a personalized recommendation from our beauty experts.
Are your products vegan?
While we are a cruelty-free brand, we are also committed to becoming 100% vegan. Currently, the vast majority of our collection is vegan-friendly; please check the 'Vegan' tag on individual product pages.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.